Despite which option the user chooses ( Accept/Decline) while the permission request is raised, permission can be revoked or changed from the Hexnode Remote Assist app at the device end.However, the selected screen gets forecasted on the Hexnode UEM portal only on the next remote view session. The user can switch between the screens using the ‘Remote Assist app’ on devices with extended screens.The administrator will be able to view the screen that the user selects. Remote Assistance is a Windows 10 feature that enables an administrator. In case the device supports multiple screens (for instance, an extended screen using HDMI ports), the user should choose either of the screens. Windows Media Player 12 is a program that allows you to play back music and. After granting permission for a given session, the user must also select the screen explicitly on the ‘Remote Assist app’.The response (accept/decline) initially given by the user when the request is raised will be considered the default permission the next time a remote view session is initiated. On the contrary, if the ‘Don’t show again’ option is enabled, no more permission requests are raised the next time. If the user accepts/declines the permission leaving the ‘Don’t show again’ option unchecked, the user is permitting/denying only a particular session.Declining it prevents the administrator from remotely viewing the device screen from the Hexnode UEM console. While the administrator initiates the remote view session, the user can accept/decline the permission request from the device end.On the Device Summary page, click on Start Session under ‘Remote View’.Identify and select the device from the list of enrolled devices.To start a remote view session on Windows devicesįollow the steps mentioned below to enable remote view on Windows devices using Hexnode UEM. Enabling the option helps to automatically install or update the Hexnode Remote Assist app on the devices. Check the Install/Update Hexnode Remote Assist app on Windows devices option.Navigate to Admin > General Settings > Hexnode Update Helper. It adds the ‘Remote View’ section on the device summary page of the Hexnode UEM portal.
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